Phone Guide Yealink T54W

Yealink T54W User Guide

Complete reference for DVGVoIP customers using the Yealink T54W IP desk phone — calling, voicemail, transfers, forwarding, and more.

Last updated: March 2026 · Download PDF version

Screen 4.3" Color TFT

Line Keys 10 keys, 27 programmable features · 16 SIP accounts

Wi-Fi Built-in 802.11ac

Bluetooth Built-in BT 4.2

Network Gigabit Ethernet

Placing a Call

Method	Steps
Using Handset	Pick up the handset → Dial number → Press `Send`
Using Speakerphone	Press `Speaker` → Dial number → Press `Send`
Using Headset	Press `Headset` to activate → Dial number → Press `Send`
Dial from Directory	Press `Directory` → Browse or search → Select contact → Press `Send`
Redial Last Number	Press `Redial` once to see call history, or twice to call immediately

Tip: During a call you can switch freely between handset, speakerphone, and headset without interrupting the call.

Method	Action
Using Handset	Pick up the handset
Using Speakerphone	Press `Speaker`
Using Headset	Press `Headset`
Reject / Ignore	Press the `Reject` soft key to send to voicemail
Silence Ring	Press the `Silence` soft key — call keeps ringing but phone is quiet

Action	Steps
Place on Hold	Press `Hold` soft key or the `Hold` button. Caller hears hold music.
Resume (one call)	Press `Resume` soft key
Resume (multiple holds)	Press `↑` or `↓` to select the call, then press `Resume`

Transfer Type	Steps
Blind Transfer Transfers immediately without announcing	1. Press `Transfer` during the call 2. Dial the extension or number 3. Press `Transfer` again — call transfers immediately
Semi-Attended Transfer Wait for ring-back before transferring	1. Press `Transfer` during the call 2. Dial the number → Press `#` 3. Press `Transfer` when you hear ring-back
Attended Transfer Announce the call before transferring	1. Press `Transfer` during the call 2. Dial the number → Press `#` 3. Announce the call → Press `Transfer` when they answer
Transfer to Voicemail	Press `Transfer` → Dial `*4` + extension → Press `Transfer`

Action	Steps
Mute	Press the `Mute` button (mic icon) during a call. Press again to un-mute. Mute LED lights red.
End Call	Hang up handset, or press `End Call` soft key, or press `Speaker` if on speakerphone
Redial	Press `Redial` to open Placed Calls list, or press twice to immediately redial last number

Navigate to: Menu → Features → Call Forward, then choose a forward type:

Forward Type	Behaviour
Always Forward	All incoming calls forwarded unconditionally. Enter destination → Press `Save`.
Busy Forward	Forwards when the phone is already on a call. Enter destination → Press `Save`.
No Answer Forward	Forwards if not answered within the set ring time. Enter destination + ring time → Press `Save`.

Note: Call forwarding can also be set from the 3CX web or mobile app under your extension settings — changes sync to the phone automatically.

Action	Steps
Start a Conference	1. During a call, press `Conference` soft key (call placed on hold) 2. Dial the second party → Press `Send` 3. Press `Conference` again when they answer — all parties joined
End Conference	Press `End Call` to disconnect all parties
Split Conference	Press `Split` soft key to separate into two individual calls

Action	Steps
Configure a Speed Dial Key	Menu → Features → DSS Keys → Select key → Press Enter Set Type: Speed Dial → Enter number in Value field → Press `Save`
Configure a BLF Key	Menu → Features → DSS Keys → Select key → Press Enter Set Type: BLF → Enter extension in Value field → Press `Save`. LED shows green (available), red (on call), flashing (ringing).
Use Speed Dial	Press the configured key to dial instantly
Pick Up a Ringing BLF Extension	Press the flashing BLF key to intercept the ringing call

Action	Steps
New Voicemail Indicator	Power LED flashes red. Message waiting icon appears on screen.
Listen to Messages	Press `Connect` soft key (or dial `999` / `9999`) → Follow voice prompts
From Any Extension	Dial `999` or `9999` → Press `#` → Enter your extension
From Outside	Call in to the Digital Receptionist → Dial `999`/`9999` → Enter extension → Press `#`

Key	Action	Key	Action
`*`	Play messages	`5`	Record self-ID message
`1`	Change profile status	`7`	Change voicemail PIN
`3`	Dial external number	`8`	Change greeting
`4`	Delete all READ messages	`#`	End call

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