Yealink IP Phone Guides

Making a Call

There are three ways to dial on a Yealink phone:

1. Lift the handset and dial the number, then press the green Send key (or wait 5 seconds for auto-dial).
2. Dial the number first, then lift the handset — the call connects immediately.
3. Press the Speakerphone button, dial the number, then press Send.

To dial an internal extension, simply dial the 3-digit extension number (e.g., 101). No prefix needed.

Receiving a Call

• Lift the handset to answer using the receiver
• Press the Answer soft key or the Speakerphone button to answer hands-free
• Press the Reject soft key or the red End Call button to decline
• If you miss a call, a message indicator light will flash — press Messages to check

Transferring a Call

Blind Transfer (direct handoff — caller goes straight to the other person)

1. While on an active call, press the Transfer soft key (or the Tran button).
2. Dial the extension or number you want to transfer to.
3. Press Transfer again or the green Send key.
4. Hang up. The caller is now connected to the other person.

Attended Transfer (announce the call first before transferring)

1. While on a call, press Hold to put the caller on hold.
2. Dial the extension you want to transfer to.
3. When they answer, announce the caller.
4. Press the Transfer soft key to complete the transfer.

Tip: Blind transfer is faster for routine calls. Use attended transfer when you need to introduce the caller or check that the other person is available.

Checking Voicemail

1. Press the Messages button (envelope icon) on your phone.
2. Follow the voice prompts to listen to new messages.
3. Press 1 to listen, 7 to delete, 9 to save (standard voicemail navigation).

If you have unheard voicemails, the message waiting indicator (MWI) light on the top of your phone will flash red.

Tip: You can also check voicemail from the 3CX web client or mobile app — any device will show the same messages. See How to Set Up Voicemail.

Adjusting Volume

Use the Volume rocker keys on the left side of the phone:

• During a call: pressing volume adjusts the handset or speakerphone volume
• While the phone is idle: pressing volume adjusts the ringtone volume
• Volume changes take effect immediately and are saved automatically

Changing the Ringtone

1. Press the Menu soft key (bottom left of screen).
2. Navigate to Basic → Sound → Ring Tones.
3. Use the arrow keys to scroll through available ringtones.
4. Press Play to preview, then Set to save your selection.

Using the Directory / Contacts Button

Your Yealink phone has access to the company directory automatically provisioned by DVGVoIP.

1. Press the Directory button or the Dir soft key.
2. Select Remote Phone Book to access the company directory, or Local Directory for your personal contacts.
3. Use the arrow keys to scroll, or press the dial pad to search by name.
4. Highlight a contact and press Send or lift the handset to dial.

Note: The company directory is managed centrally by DVGVoIP. If a colleague's name or extension is missing, contact us and we'll update the directory.

Quick Reference

Need Help?

Open a support ticket by emailing support@dvgvoip.com before calling — this helps us resolve your issue faster. Or call (807) 700-7111, Mon–Fri 9–5 ET.