AI Agents · Powered by 3CX
Your phone system just got a lot smarter.
DVGVoIP programs and deploys 3CX AI Agents that answer calls 24/7, route intelligently, and handle routine enquiries automatically — so your team can focus on what matters.
What's Happening to Your Calls Right Now?
Calls go to voicemail after hours
Customers call after 5 PM, get voicemail, and don't leave messages. You find out the next morning you missed the opportunity.
Staff interrupted constantly
Your team fields the same routine calls all day — directions, hours, pricing, transfers — when they should be doing their actual jobs.
Gaps on weekends and holidays
No coverage on weekends, stat holidays, or during busy periods. Callers get nothing — or worse, a phone that just rings out.
A 3CX AI Agent changes all of that. It's not a phone menu from 2005 — it's a genuinely intelligent system that understands natural language and handles calls the way a trained receptionist would.
Three AI Agents. One Smarter Phone System.
AI Receptionist
Answers every call instantly — day or night, weekday or weekend. Greets callers naturally, understands what they need, and routes them to the right person or department without a phone menu.
What DVGVoIP configures:
- Natural language greeting in your business voice
- Department and extension routing rules
- Business hours and after-hours behaviour
- Multi-language support (English, French, and more)
- Spam call filtering and confidentiality mode
- Fallback to live staff or voicemail when needed
AI Personal Assistant
Protects your time. The AI PA screens calls on behalf of an executive or key staff member — enforcing availability rules, collecting context from callers, and only putting through the right people at the right time.
What DVGVoIP configures:
- Availability schedules and rules
- Trusted caller lists (VIPs always get through)
- Message collection with caller context
- Urgent call escalation logic
- Integration with your 3CX presence status
AI Knowledge Agent
An AI that actually knows your business. We build a knowledge base from your FAQs, services, pricing, and policies — so the agent can answer common customer questions accurately during calls and chats, without transferring to staff.
What DVGVoIP configures:
- Custom knowledge base built from your business information
- FAQ and common question programming
- Service and pricing information
- Location, hours, and contact details
- Regular knowledge base updates as your business changes
AI Analytics — Built Into Every Call
3CX AI doesn't just handle calls — it learns from them. Every interaction is automatically transcribed, summarized, and scored for customer sentiment. Managers get real-time visibility across the entire team without reviewing a single recording manually.
- Call Log — transcription, summary, and sentiment score for every call
- Extension Statistics — average sentiment per agent with filtering
- Ring Groups & Queues — sentiment aggregated by team and wait time
- Coaching insights — spot patterns instantly, identify strengths and areas for improvement
Data-Driven AI Analytics
Track sentiment, summaries, and performance metrics across all call logs, extensions, queues, and ring groups — without reviewing full recordings.
Accurate AI Transcription
Choose your transcription provider: Google, 3CX, or OpenAI Whisper. Auto summaries and sentiment scores with every interaction. Voicemail transcription is included in PRO plans.
This Is Where DVGVoIP's Expertise Makes the Difference
3CX AI Agents are powered by prompt engineering — the instructions written in plain English that tell the AI how to behave, what to say, what to protect, and how to route. A basic agent takes 2 minutes to set up. A great agent that truly represents your business — one with proper spam rules, confidentiality settings, knowledge base content, busy-check logic, and intelligent routing — takes expertise.
That's what DVGVoIP provides. We write the prompts, build the knowledge base, configure the routing logic, and test every scenario before your agent goes live.
⚠️ Handling sensitive calls? Ask about on-premise transcription.
For healthcare providers, legal offices, and government organizations with strict data privacy requirements, 3CX can run its transcription engine entirely on your own hardware — call recordings and transcripts never leave your network. DVGVoIP will advise on setup and costs.
AI Agents Built for Northern Ontario Industries
Healthcare & Clinics
Patients call after hours for appointments, test results, and referrals. An AI Receptionist answers every call, provides clinic hours and location, routes urgent calls to on-call staff, and takes messages for non-urgent enquiries — reducing after-hours stress on clinical staff.
Legal & Professional Services
Client calls arrive at all hours. The AI PA screens calls by matter type, routes VIP clients directly, and collects detailed messages with context — so lawyers arrive at the office informed and ready, not playing phone tag.
Construction & Trades
Site staff, suppliers, and clients all calling the same number. The AI Receptionist routes by department (site, office, estimating), handles supplier enquiries, and escalates genuine emergencies — keeping your project office focused.
Property Management
Tenant calls routed by property, maintenance requests captured with full details, emergency escalation to on-call staff, and after-hours coverage without a call centre. One AI agent handles what previously required a full-time receptionist.
What You Need to Get Started
Requirements
- 3CX Enterprise/AI Edition (DVGVoIP will advise if your current plan qualifies or needs upgrading)
- A transcription provider API account (Google, 3CX, or OpenAI Whisper — DVGVoIP will advise and set this up for you)
- Your existing DVGVoIP hosted 3CX system
- A Discovery call with the DVGVoIP team
What's Included in DVGVoIP's AI Agent Service
- Full agent configuration and programming
- Knowledge base build (up to 50 FAQs/items)
- Testing and refinement before go-live
- Staff training session
- 30-day post-deployment monitoring
- Ongoing tuning available as a monthly add-on
Already a DVGVoIP customer on a Business or Starter plan? We'll review your current setup and advise on the most cost-effective upgrade path. Most businesses qualify for AI agents with a simple plan upgrade.
Why Trust DVGVoIP to Program Your AI Agent?
3CX Silver Partner — we deploy and support 3CX ourselves
Local Northern Ontario team — we know your market, your industries, and your customers
Deploying 3CX in Thunder Bay since 2020 — we understand how calls actually work here
AI agent programming is a professional service — not a DIY setup guide. We get it right the first time.
Common Questions About 3CX AI Agents
No. 3CX AI Agents use OpenAI's voice technology — the same technology behind ChatGPT. Callers typically can't tell they're speaking to an AI unless you tell them. You can choose the voice, accent, and language.
The agent is configured with fallback routing — if it can't handle a call, it transfers to a live staff member, takes a detailed message, or routes to voicemail. No caller is left hanging.
3CX AI offers three transcription providers — Google, 3CX's own engine, and OpenAI Whisper. All use encrypted connections. For organizations with strict data privacy requirements (healthcare, legal, government), DVGVoIP can configure on-premise transcription so call data never leaves your network.
Most AI agent deployments are complete within 5–7 business days from the discovery call. More complex multi-department configurations may take up to 2 weeks.
Pricing depends on your current 3CX plan and the complexity of your agent configuration. Contact DVGVoIP for a custom quote — we'll give you a clear number with no surprises.
Yes — basic updates like business hours and routing changes can be made through the 3CX Admin Console. DVGVoIP can also handle updates for you as part of our ongoing support service.