How to Transfer a Call (Blind & Attended)

Blind Transfer vs. Attended Transfer

3CX supports two transfer methods. A blind transfer sends the caller directly to the destination without any announcement — the call leaves your phone the moment you confirm the extension. An attended transfer lets you speak with the receiving party first before handing off the caller. Use attended transfer when the caller requires an introduction or when you need to confirm the recipient is available.

Blind Transfer — Step by Step

1. While on an active call, press the Transfer button on your desk phone (or click the Transfer icon in the web client or app).
2. Dial the destination extension number.
3. Press Transfer (or Send) again immediately — without waiting for the other end to answer.
4. Your call disconnects and the caller is ringing at the destination.

Blind transfer is the fastest option when you know the recipient is available and the caller does not need an introduction.

Attended Transfer — Step by Step

1. While on an active call, press the Transfer button on your desk phone or click Transfer in the web client.
2. Dial the destination extension. The original caller is placed on hold automatically.
3. Wait for your colleague to answer, then announce the caller — for example, "I have John from Acme on the line for you."
4. Press Transfer again to complete the handoff. Both calls merge and you are released.
5. If your colleague cannot take the call, press Cancel or the Swap key to retrieve the original caller.

Transferring via the 3CX Web Client

In the 3CX web client, the active call card displays a Transfer icon (two arrows). Click it to open the transfer panel. Start typing an extension number or a colleague's name — the directory filters in real time. Once you have selected the destination, choose Blind Transfer or Attended Transfer from the two buttons shown. The blind option completes immediately; the attended option dials the recipient and holds the original caller until you confirm.

Transferring via the Mobile App

During an active call in the 3CX mobile app (iOS or Android), tap the Transfer button on the in-call screen. Enter the destination extension or search the company directory. Tap Transfer to execute a blind transfer, or select attended transfer to first speak with the receiving party.

Transferring via a Desk Phone

The exact key sequence depends on your desk phone model, but the general process is consistent across most SIP phones configured by DVGVoIP:

1. Press the dedicated Transfer hard key (often labelled Xfer or Trans).
2. Dial the extension number.
3. For blind transfer: press Transfer again immediately.
4. For attended transfer: wait for the party to answer, speak, then press Transfer to complete.

If your phone has a BLF (Busy Lamp Field) key programmed for the destination extension, you can press that key directly during transfer — it works as a one-touch transfer button.

Transfer to Voicemail

To send a caller directly to another extension's voicemail — bypassing the phone entirely — perform a blind transfer to *2[ext]. For example, transfer to *2101 to route the caller to extension 101's voicemail box. This is useful when you know a colleague is unavailable and the caller simply wants to leave a message.

Transfer to an External Number

You can transfer a caller to an external phone number using the same process. Enter the full phone number (including area code) in place of the extension. Whether an outside-line prefix is required depends on your dial plan — contact DVGVoIP if external transfers are not completing correctly.

Need Help?

Open a support ticket by emailing support@dvgvoip.com before calling — this helps us resolve your issue faster. Or call (807) 700-7111.