Accessing the Voicemail Menu
From your desk phone, press the Messages / Voicemail key (envelope icon) or dial *99 from your own extension. Enter your PIN followed by # to reach the main menu.
Keys may vary slightly depending on your 3CX version and how your administrator has configured the system. If a key does not behave as described, contact DVGVoIP support.
Main Menu (after entering PIN)
| Key | Action |
|---|---|
1 | Listen to new (unheard) messages |
2 | Listen to saved messages |
3 | Record and send a voicemail directly to another extension |
0 | Mailbox settings (greeting, PIN, name recording) |
* | Repeat the menu options |
During Message Playback
These keys are active while a voicemail message is playing:
| Key | Action |
|---|---|
1 | Replay the message from the beginning |
2 | Save the message (moves to saved messages) |
3 | Delete the message |
4 | Call back the sender (dials their number) |
5 | Forward message to another extension — enter extension number, then # |
6 | Reply with a voicemail (record a voicemail back to the sender) |
7 | Rewind 5 seconds |
8 | Pause / resume playback |
9 | Fast-forward 5 seconds |
# | Skip to the next message |
* | Return to the main menu |
Mailbox Settings (press 0 from main menu)
| Key | Action |
|---|---|
1 | Record standard greeting (plays during normal hours when you do not answer) |
2 | Record away greeting (plays when DND is active or outside office hours) |
3 | Change PIN — enter new PIN twice, each time followed by # |
0 | Record your name announcement |
* | Return to the main menu |
Recording a Greeting or Name (sub-menu)
When you select an option that involves recording (greeting or name), the following keys apply after you have spoken and pressed #:
| Key | Action |
|---|---|
1 | Accept the recording and save it |
2 | Discard and re-record from the beep |
* | Cancel and return to the previous menu without saving |
Quick-Reference Summary
The table below gives you a compact overview of the most commonly used keys — useful to print and keep near your phone.
| Where You Are | Key | What It Does |
|---|---|---|
| Main menu | 1 | Listen to new messages |
| Main menu | 0 | Mailbox settings |
| Playback | 3 | Delete message |
| Playback | 4 | Call back sender |
| Playback | 5 | Forward to extension |
| Playback | 8 | Pause / resume |
| Playback | # | Next message |
| Playback | * | Back to main menu |
| Settings | 1 | Record standard greeting |
| Settings | 3 | Change PIN |
Need Help?
Open a support ticket by emailing support@dvgvoip.com before calling — this helps us resolve your issue faster. Or call (807) 700-7111.