The 3CX Web Client lets you use your business phone system from any web browser — Chrome or Edge recommended. No software installation, no plugins. Just log in and your extension works on your laptop or desktop.
Logging In
Your DVGVoIP welcome email contains a link to your 3CX Web Client (e.g., https://yourcompany.3cx.ca/webclient). Bookmark this link.
Log in with the username and password from your welcome email. On your first login, you may be prompted to change your password.
The Interface at a Glance
| Area | What It Does |
|---|---|
| Dial Pad | Make calls to any number |
| Contacts | Your company directory and personal contacts |
| Status bar | Set yourself Available, Away, or Do Not Disturb |
| Active calls | See and manage your current calls |
| Voicemail | Listen to and delete messages |
| Chat | Internal messaging with colleagues |
Making a Call
- Click the Dial Pad icon
- Type the extension number or external phone number
- Press Call or hit Enter
You can also search for a colleague in Contacts and click the phone icon next to their name.
Receiving Calls
When a call comes in, a notification appears in the browser and/or your system tray. Click Answer to take the call. Make sure your microphone and speaker (or headset) are selected under the web client’s audio settings.
Browser permission: The first time you receive a call, your browser will ask permission to use your microphone. Click Allow.
Setting Your Audio Devices
- Click the Settings gear icon
- Go to Audio
- Select your preferred microphone, speaker, and ringtone device
If you’re using a headset, select it here so calls route to your headset rather than your computer speakers.
Checking Colleague Availability
The Status indicator next to each contact shows:
- 🟢 Green — Available
- 🟡 Yellow — Away
- 🔴 Red — Do Not Disturb or on a call
- ⚫ Grey — Offline
This lets you see at a glance whether a colleague is free before transferring a call to them.
Accessing Voicemail
Click the Voicemail icon in the left sidebar. You’ll see a list of messages with the caller number, time, and duration. Click the play button to listen, or click the email icon to forward the message to your inbox.
Internal Chat
3CX includes built-in chat between colleagues. Click the Chat icon and select a contact to start a conversation. Chats are private and not recorded.
Logging Out
Click your name or avatar in the top right, then Sign Out. Your extension will continue to ring on any other active device (desk phone, mobile app) while you’re logged out of the web client.
Need Help?
Contact DVGVoIP support at (807) 700-0061 or solutions@dvgvoip.com.